FINNAS Technical Support


If you have problems accessing FINNAS, visit the system tests page to ensure your system has the needed prerequisites.

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System Tests

The troubleshooting page, also lists common problems and how to resolve them.

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Troubleshooting

The system requirements page outlines the specifications needed to run FINNAS optimally.

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System Requirements

Some configuration of your browser will be required.

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Internet Explorer Configuration

If the above pages do not resolve your problem you can contact the help desk via email

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Email IT Support
When you email the helpdesk, there are some things you can do to help us.
  • Send us a complete copy of any error messages you receive with a full description of the processing steps that resulted in the error.
  • Any screenshots will also help us in finding the source of the problem.
  • Send us any relevant invoice numbers or client codes.

If you have an urgent technical issue contact

National Support Desk on 1300 90 55 77, during office hours.

Remote PC Support

If required NAS Support can remotely connect to your PC with your permission.

A member of the NAS Support team will give you the PIN code over the phone.

Enter your 6-digit PIN code:

Please Note!
This session will be used to assist you with FINNAS training or problem solving.
By entering the PIN code above you consent to a technician viewing and controlling your computer during the support session and accept responsibility for system changes made during this session.