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Browser hangs on displaying pop up boxes, or pop ups not displaying
Client machines used to access FINNAS which have third party products
installed that are designed to kill or block pop ups or remove ActiveX
controls can cause Internet Explorer (IE) to hang.
Combining Internet Explorer with such third party products may
cause IE browser hangs when:
1. Opening Pop ups such as Multi Value Groups or Pick Applets (adding
Addresses)
2. Running Reports by clicking on the 'Reports' icon and selecting
a report
This behaviour has been seen with the following third party products
and therefore is likely to occur:
Lavasoft Ad-aware - http://www.lavasoftusa.com/software/adaware/
Stopzilla - http://www.stopzilla.com/
Google Toolbar - http://toolbar.google.com/
This is not an exhaustive list of all popup killer applications
that can cause the above behaviour and it is likely that there are
additional third party applications or utilities that will cause
the same results.
You can test whether Pop Up Killers are installed on your machine
by going to the Tests Page.
A test will automatically run upon opening the site and indicate
to you whether you have Pop Up Killers installed.
NAS recommends completely uninstalling any popup killer third party
applications or applications that have such functionality built
into them (via Start > Settings > Control Panel > Add
or Remove Programs). Note that leaving the third party product
installed and simply disabling the functionality via the applications
options may not fully resolve the behaviour.
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